Dolly Casino Privacy Policy
This Privacy Policy explains how Dolly Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for players in Australia and should be read together with the terms and conditions that govern use of the Dolly Casino platform.
Dolly Casino aims to handle personal information responsibly and transparently. By using our website or services, you acknowledge the practices described below. Where appropriate, we may provide additional notices at the point information is collected.
Information We Collect
We collect information that is necessary to operate the casino, maintain account security, process transactions and provide customer support. The type of information collected depends on how you interact with Dolly Casino.
- Identity details, such as your name, date of birth and information used to confirm eligibility.
- Contact details, including your email address and other information you provide when requesting assistance.
- Account information, including login credentials, preferences, responsible gambling settings and account activity.
- Transaction details relating to deposits, withdrawals, bonuses and payment status. Payment card or banking information may be handled by authorised payment providers rather than stored directly by us.
- Verification information, which may include documents or information needed to confirm identity, age, location or the source of funds where appropriate.
- Technical information, such as your IP address, device type, browser, operating system, language settings and general location data.
- Usage information, including pages visited, games accessed, session duration, interactions with features and records of communications with us.
You should only provide information that is accurate, current and relevant. If you submit information about another person, you should have the authority to do so.
How We Use Your Information
Dolly Casino uses personal information for clearly defined business, operational and security purposes. These purposes may include:
- Creating and administering your player account.
- Confirming age, identity and account ownership.
- Processing deposits, withdrawals, bonuses and other account transactions.
- Providing games, website functionality, notifications and customer support.
- Monitoring activity to identify fraud, unauthorised access, collusion, abuse of promotions or other suspicious conduct.
- Managing responsible gambling tools and communicating information relevant to your use of the service.
- Improving website performance, game presentation, customer experience and internal processes.
- Sending service messages, account notices and security alerts.
- Providing promotional communications where permitted and where your preferences allow them.
- Meeting applicable legal, regulatory, accounting, dispute resolution and record-keeping obligations.
We may also use aggregated or de-identified information for analytics, reporting and service development. Such information is designed not to identify an individual player.
Cookies and Similar Tools
Cookies and related technologies help Dolly Casino remember settings, maintain sessions, understand website usage and support security features. Some cookies are essential for the platform to function, while others help us analyse performance or personalise content.
- Essential cookies support login sessions, navigation, fraud prevention and core account functions.
- Preference cookies remember choices such as language, display or notification settings.
- Analytics technologies help us understand how visitors use the website and where improvements may be needed.
- Marketing technologies, where used, may help measure campaigns or present more relevant promotional content.
You can control cookies through your browser settings. Blocking or deleting certain cookies may affect account access, game functionality or other website features. Where a separate cookie notice or preference tool is provided, it may offer additional controls.
When Information Is Shared
Dolly Casino does not share personal information indiscriminately. Information may be disclosed where it is reasonably necessary to provide the service, protect users, manage the business or comply with applicable obligations.
- Service providers that support hosting, payment processing, identity checks, fraud monitoring, analytics, communications and technical operations.
- Professional advisers, auditors, insurers or other specialist providers where their services are needed for business administration or risk management.
- Corporate entities involved in a merger, acquisition, restructuring, sale or transfer of relevant business assets.
- Authorities, courts, law enforcement bodies or other parties where disclosure is required or reasonably necessary to address legal, security or fraud-related matters.
Third parties receiving information are expected to handle it securely and only for authorised purposes. We do not sell personal information as a standalone commercial product.
Protecting Personal Data
We use reasonable technical and organisational measures to reduce the risk of unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication procedures, encrypted connections, monitoring, staff permissions and security reviews.
Security safeguards cannot eliminate every risk associated with internet use. You are responsible for keeping your password confidential, using a secure device, avoiding shared login credentials and notifying us if you suspect that your account has been compromised. Dolly Casino may limit or suspend access where necessary to protect an account or the wider platform.
How Long We Keep Information
Personal information is retained only for as long as it is reasonably required for the purposes described in this policy, including account administration, dispute handling, security monitoring and business records. The precise period depends on the nature of the information and the reason it was collected.
Some records may need to be retained after an account is closed because of legal, accounting, fraud prevention or responsible gambling considerations. When information is no longer required, we take reasonable steps to delete it, anonymise it or securely restrict access to it. Backup copies may remain for a limited period while routine deletion processes are completed.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights concerning the personal information held about you. These may include the ability to:
- Request access to personal information we hold about you.
- Ask for inaccurate, incomplete or outdated information to be corrected.
- Question the way information is being used or request that certain processing be restricted.
- Object to particular uses of information, including certain direct marketing activities.
- Withdraw consent where processing relies on consent, subject to any lawful alternative basis and practical consequences.
- Request deletion where retention is no longer necessary or required.
- Make a complaint about the handling of your personal information.
These rights are not absolute and may be affected by verification requirements, legal duties, security needs or the rights of other people. We may ask for information to confirm your identity before responding. Marketing messages can also include an unsubscribe option, although service and security communications may still be sent when necessary.
External Providers and Links
Dolly Casino may use third-party platforms and providers to deliver payments, verification, analytics, communications, hosting, games and other technical services. Those providers may process information under their own privacy policies and contractual arrangements. Their handling of data may differ from the practices described here.
The website may also contain links, integrations or content operated by organisations outside Dolly Casino. We are not responsible for the privacy, security or content practices of external websites. You should review the relevant privacy information before submitting personal data to any third party.
Cross-Border Data Handling
Some providers or business systems used by Dolly Casino may be located outside Australia, which means personal information may be accessed, stored or processed in another country. The privacy protections and legal requirements in those locations may differ from those applying in Australia.
Where information is transferred internationally, we take reasonable steps to assess the arrangement, use appropriate contractual or operational safeguards and limit access to what is required for the relevant service. By using the platform, you acknowledge that international processing may occur as part of normal operations.
Changes to This Policy
Dolly Casino may update this Privacy Policy when our services, technology, business arrangements or legal obligations change. The revised version will be published on the website with an updated effective date where appropriate.
Changes take effect when posted unless a different date is stated. We encourage you to review this page periodically. If an update materially affects how information is handled, we may provide a further notice through the website, by email or through your account where appropriate.
Contact and Complaints
If you have a privacy question, want to exercise a privacy choice or wish to raise a concern about the handling of your information, contact Dolly Casino at [email protected]. Please describe your request clearly and include enough information for us to identify the relevant account or issue without sending unnecessary sensitive data.
We will review privacy enquiries in a reasonable manner and may request additional details to verify identity, protect account security and prevent unauthorised disclosure. If your concern relates to a particular transaction, verification request or account action, including the relevant date or reference can help us investigate efficiently.
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