Dolly Casino Terms & Conditions

These Terms and Conditions govern access to and use of Dolly Casino by customers in Australia. They explain the rules that apply when you create an account, deposit funds, use casino services, claim promotions or request a withdrawal.

By using Dolly Casino, you confirm that you have read and understood these terms. Please review them carefully and retain a copy for your records. If you do not agree with any part of these terms, you must not use the website or its services.

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Agreement to These Terms

These Terms and Conditions form a binding agreement between you and Dolly Casino. They apply to the website, your player account, casino games, payment features, promotional offers and any related services made available through the platform.

Your continued use of Dolly Casino indicates acceptance of the version of the terms displayed at the relevant time. Other rules may apply to particular games, payment methods or promotions. Where specific terms conflict with these conditions, the specific terms will apply only to the relevant service or offer.

Who May Use the Casino

Dolly Casino is available only to individuals aged 18 or over. By registering, you confirm that you meet the minimum age requirement and that you are legally permitted to use online casino services from your location.

You must not access Dolly Casino on behalf of another person, permit a person under 18 to use your account or use the platform where doing so would breach applicable laws or restrictions. Dolly Casino may request information to confirm your age, identity or location before allowing continued access.

Creating Your Player Account

Only one personal account may be registered per customer unless Dolly Casino gives written permission for an exception. Registration details must be accurate, complete and kept current. You are responsible for updating information that becomes inaccurate or changes over time.

Your login credentials must be kept confidential. You are responsible for activity carried out through your account where access resulted from your failure to protect those credentials. If you believe that your account has been accessed without permission, you must stop using it and notify Dolly Casino promptly.

• Use your own legal name and personal details.
• Do not register duplicate accounts or create accounts for another person.
• Do not sell, transfer, lend or otherwise share your account.
• Keep passwords and security information private.

Identity and Account Checks

Dolly Casino may carry out verification checks before or after registration, including when you make a deposit, request a withdrawal, claim a promotion or display account activity that requires review. You may be asked to provide reliable documents confirming your identity, age, address, payment ownership or source of funds.

Documents must be genuine, readable and current where applicable. You must respond within a reasonable period to verification requests. Until checks are completed, access to some features may be limited and withdrawals may be held for review. If information cannot be verified, Dolly Casino may close the account and take any action permitted under these terms.

Funding Your Account

Deposits must be made using a payment method held in your own name or one that you are authorised to use. Dolly Casino does not accept responsibility for delays caused by banks, payment providers or technical interruptions outside its reasonable control.

You should check the transaction details before confirming a deposit. Funds credited to your account are intended for use on the platform and must not be used for unlawful purposes. Dolly Casino may reject, reverse or investigate a transaction where there are concerns about ownership, fraud, error or compliance.

• Do not deposit money you cannot afford to lose.
• Do not use payment methods belonging to another person.
• Keep records of deposits and review account activity regularly.
• Contact Dolly Casino promptly if a transaction appears incorrect.

Withdrawal Requests

You may request a withdrawal of eligible funds through the methods made available in your account. Dolly Casino may require verification before processing a withdrawal and may return funds to the original payment method where this is appropriate or required by the payment provider.

Withdrawal times can vary depending on the selected method, account checks, transaction queues and circumstances outside Dolly Casino's control. Any applicable processing conditions will be shown before confirmation where possible. Dolly Casino may cancel or adjust a withdrawal request to correct an error, comply with these terms or investigate suspected misuse.

Funds linked to a reversed payment, chargeback, bonus condition or unresolved account review may not be available for withdrawal until the relevant matter is settled.

Promotional Offers and Bonuses

Bonuses, free spins and other promotions are subject to the offer terms displayed when they are issued. Those terms may specify eligibility, minimum deposits, wagering requirements, game restrictions, expiry dates, maximum winnings or withdrawal conditions.

A promotion is limited to one benefit per person, household, device, payment method or other grouping where the offer rules state this. Dolly Casino may refuse, withdraw or amend a promotion if it has been obtained through error, duplicate accounts, abuse or conduct that defeats the intended purpose of the offer.

You should read the promotional terms before opting in. Unless the relevant offer says otherwise, bonus funds are not cash and cannot be withdrawn until all stated requirements have been met.

Using the Platform Properly

Dolly Casino must be used for personal entertainment and in accordance with these terms. You are responsible for having a suitable device, internet connection and software environment. Game outcomes are determined by the relevant game system, and you must not interfere with or attempt to influence those outcomes.

You must provide truthful information, follow on-screen instructions and use the platform in a respectful and lawful manner. Any technical issue, incorrect display or unusual account activity should be reported rather than exploited.

Conduct That Is Not Allowed

The following activities are prohibited and may result in account restrictions, cancellation of transactions or other action:

• Fraud, attempted fraud, money laundering or use of funds connected with unlawful activity.
• Providing false, misleading or stolen identity information.
• Using another person's account, payment method or personal documents.
• Collusion, manipulation, automated play, bots or unauthorised software.
• Exploiting errors, vulnerabilities, glitches or incorrect game results.
• Interfering with the website, its security, servers or other customers' access.
• Using promotions dishonestly or establishing multiple accounts to obtain benefits.
• Harassing staff or submitting abusive, threatening or deliberately misleading communications.

Ownership of Website Materials

Dolly Casino and its licensors retain rights in the website, branding, text, graphics, software, design, game content and other materials made available through the platform. Subject to these terms, you receive a limited, personal and non-transferable permission to access and use the services for lawful entertainment.

You must not copy, reproduce, modify, publish, distribute, reverse engineer, frame or commercially exploit any part of the platform without prior written permission. Using Dolly Casino content does not transfer ownership or grant you rights beyond the limited permission described above.

Limits on Responsibility

Dolly Casino aims to provide a reliable service but does not guarantee that the website, games or payment features will always be available, uninterrupted, secure or free from defects. Access may be affected by maintenance, technical failures, network problems, third-party providers or events outside reasonable control.

To the extent permitted by law, Dolly Casino is not responsible for losses arising from your misuse of the platform, inaccurate information supplied by you, unauthorised access caused by your failure to protect credentials, or interruptions beyond its reasonable control. Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

Suspension and Closure

Dolly Casino may suspend, restrict or close an account where it reasonably considers this necessary to protect the platform, comply with legal obligations, complete verification, investigate transactions or address a breach of these terms. An account may also be closed at your request, subject to the resolution of outstanding matters.

If an account is closed, you must not create another account without permission. Where appropriate, eligible remaining funds may be returned after identity checks, payment review and any lawful deductions or adjustments. Funds connected with fraud, prohibited conduct or a breach of these terms may be withheld where permitted.

Personal Data and Privacy

Dolly Casino processes personal information to provide services, manage accounts, process payments, verify customers, prevent misuse and meet relevant operational or legal responsibilities. Information may include registration details, transaction records, verification documents, technical data and communications.

Information will be handled in accordance with the privacy information made available by Dolly Casino. You should ensure that details supplied to the platform are accurate and notify Dolly Casino if you believe that your account information has been compromised.

Keeping Gambling Under Control

Casino games involve financial risk and should be treated as entertainment, not as a way to earn income or recover losses. Set a personal budget and time limit before playing, and never gamble with money needed for essential expenses.

• Take a break if gambling stops feeling enjoyable.
• Do not chase losses or increase stakes to recover money.
• Do not gamble when distressed, intoxicated or under pressure.
• Use available account controls or request a restriction if you need support.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek appropriate professional or community support. Dolly Casino may ask questions about your activity or apply reasonable safeguards where concerns arise.

Changes to These Conditions

Dolly Casino may update these terms to reflect changes to services, security practices, payment arrangements or operational requirements. The current version will be made available on the website, and the updated date may be shown with the terms.

Where a change materially affects your use of the platform, Dolly Casino may provide notice through an appropriate account or website message. Continuing to use the services after revised terms become effective means that you accept the changes. If you do not agree, you should stop using the account and contact Dolly Casino about closure.

How to Contact Dolly Casino

Questions about these Terms and Conditions, account access, verification, payments or responsible gambling controls should be raised through the support channel provided by Dolly Casino. When contacting support, include enough information to identify the issue, but do not send passwords or unnecessary sensitive information.

You can contact Dolly Casino at [email protected]. Please allow reasonable time for account, payment and compliance matters to be reviewed, particularly where verification or transaction checks are required.

Last updated: 6 September 2026